Health
Medical distributors and pharmaceutical labs are benefiting from our industry leading solutions in responding to surging demand and increasing service expectations.
Our customer order management, route optimisation, dynamic sample collection, delivery execution, notifications and appointment scheduling solutions are specifically tailored and suited to the challenges of the health industry.
Key Features
- Customer portals that capture orders and track deliveries
- Routing configurations determined by AI and ML
- Delivery driver apps with real time tracking
- Customer notifications
- Scheduling of incoming / outgoing deliveries
Our Solutions and Capabilities
Route Planning and Optimisation
Our route planning and optimisation solutions allow to you to reduce cost, improve efficiency and enhance customer service outcomes across a wide range of planning modes – from dynamic and same day solutions, to territory or master routing.
Delivery and Driver Execution
Transform your customer experience by eliminating paper-based processes, empowering drivers, improving delivery and data accuracy, confirming chain-of-custody, reducing labour costs and accelerating billing cycles.
Notifications
Engage with your customers throughout the entire collection or delivery cycle to reduce failures and improve customer experience.
Transportation Management
Our transport management solutions help you to find the most efficient shipping methods and carriers to optimise transportation purchases for cost and operational efficiency.
Delivery and Appointment Scheduling
Tackle congestion and visibility challenges with intelligent activity scheduling and execution to match the requirements and capabilities of your operations.
Customer Portals
Create enhanced customer experiences with customised portals that capture orders, present time windows and accurately track deliveries.
Our Technologies
Descartes OnDemand
Descartes OnDemand provides an easy and affordable way to optimise delivery performance. Plan, dispatch routes and track progress in real time and capture critical proof-of-delivery (POD) information.
Bestrane Customer Portals (BCP)
Bestrane customer portals can be designed as stand alone solutions or integrated into your existing customer facing portals. Capture customer orders via portals that integrate directly with route planning solutions, or use tracking solutions provide customers with direct visibility of their orders.
Featured Insights

FedEx Acquisition Strengthens Route Planning with RouteSmart
As RouteSmart enters an exciting new phase with FedEx, this partnership unlocks enhanced resources, deeper product innovation, and a stronger commitment to helping logistics organisations solve complex routing and scheduling challenges - whether in postal, parcel, utility, public works, and newspaper delivery sectors.
Learn more

AI Route Optimisation: Enhancing Delivery Efficiency in 2025
AI is reshaping how delivery routes are planned and executed today. In Descartes’ latest article, learn how AI is helping businesses cut mileage, boost on-time performance, and deliver better customer experiences through intelligent, real-time routing.
Learn more
View all Case Studies